Are you in any of these industries? Credit Card Automotive Finance Retail Card Third-Party Servicers Customer Finance Purchased/Services Bad Debt Recovery Mortgage Services Collection Agencies What can Collection Excellence® offer me? Collect money more quickly and easily than ever. Increase collector productivity. Understand the essential components of a successful collection call. What does the first module, The Complete Collection CallTM, include? Learn a highly effective 10-step call pattern. Evaluate collectors in audio examples using the call pattern. Practice applying the call pattern. Evaluate their own performance in applying steps. Review steps in which they need to improve. Become certified in The Complete Collection CallTM. What does a learner receive? Each learner receives a job aid, a standard abbreviation booklet, and a self development plan.